Back-office services for UK letting agents
From tenant referencing to compliance tracking — EPO handles the time-intensive admin that slows your team down.
Everything your agency needs, handled
Choose the services that fit your current needs. Scale up as your portfolio grows.
Virtual Assistant
Your own virtual assistant embedded into your workflow — handling day-to-day admin so your team focuses on clients, viewings, and growth.
Tenant Referencing
Full tenant referencing services — credit, employment, landlord, and right-to-rent — completed to lettings-industry standards with rapid results.
Tenancy Administration
We manage the entire tenancy lifecycle: drafting ASTs, organising deposits, move-in inventories, renewals, and check-outs.
Property Accounting
Accurate, compliant rent collection, landlord statements, arrears chasing, and client account reconciliation — so your books are always audit-ready.
Lettings Compliance
From EPC and EICR tracking to gas safety, HMO licensing, and the Renters' Rights Bill — we monitor, document, and chase every compliance deadline.
Maintenance Coordination
We triage maintenance requests, instruct approved contractors, track job completion, and keep landlords and tenants informed throughout.
Inbox & Call Handling
Overflow and dedicated inbox management combined with professional call handling — so enquiries are never missed and your brand is always represented well.