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About EPO

We built the back office we wished existed

EPO was founded by lettings professionals who experienced first-hand how admin overload stifles agency growth.

Our Story

Born out of frustration, built for results

EPO was founded after our team spent years in UK lettings agencies watching talented property managers spend more time on paperwork than on clients.

Referencing, tenancy admin, compliance tracking, maintenance coordination — every one of these tasks is essential, but none of them require your best people's time and energy. They require process, expertise, and reliable execution.

That's what EPO delivers. We are not a generic virtual assistant service. We are a team of lettings specialists who live and breathe UK residential property — the legislation, the software, the landlord and tenant dynamics.

Our mission is simple: give letting agencies their time back so they can focus on growth, relationships, and the work that actually requires human judgement.

Our Values

How we work

Specificity over generalism

We only serve UK letting agents. That focus means deeper expertise than any generalist VA service.

Process first

Every task follows a documented checklist. Nothing is at risk of being forgotten or handled differently on different days.

Dedicated, not pooled

You get named people who learn your agency inside out — not a rotating bank of anonymous agents.

Radical transparency

You always know what we've done, when, and why. No black boxes, no hand-waving.

Growth-oriented

Our job is to free your team to focus on the activities that grow your agency and strengthen client relationships.

Compliance-conscious

We stay current on UK lettings legislation so you don't have to track every regulatory change yourself.

The Team

Lettings people, through and through

Alexandra Reid — Founder & Managing Director

Alexandra Reid

Founder & Managing Director

Former senior property manager with 12 years at a leading London lettings agency. Founded EPO after experiencing firsthand how admin overload hampers agency growth.

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Marcus Thompson — Head of Operations

Marcus Thompson

Head of Operations

Specialises in process design and lettings compliance. Previously compliance manager at a national property group overseeing 3,000+ managed properties.

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Priya Sharma — Lead Virtual Assistant

Priya Sharma

Lead Virtual Assistant

Trained in Reapit, Alto, and Jupix. Manages onboarding for new agency clients and leads the VA team on day-to-day lettings admin.

Daniel O'Brien — Referencing & Compliance Specialist

Daniel O'Brien

Referencing & Compliance Specialist

Certified with ARLA Propertymark. Oversees tenant referencing quality and keeps EPO's compliance processes aligned with current legislation.

Work with a team that understands lettings

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