Engagement Options
Flexible engagement, no long-term lock-in
Choose the model that fits your agency today. Scale up or down as your needs change.
Why EPO
EPO vs the alternatives
See how dedicated lettings back-office support compares to hiring in-house or using a generic VA service.
| Factor | EPO | In-house staff | Generic VA |
|---|---|---|---|
| Lettings-specific training | ✓ Yes | Varies | ✗ No |
| Monthly cost | £££ | ££££ | ££ |
| Onboarding time | 5 days | 4–8 weeks | 1–2 weeks |
| Named dedicated contact | ✓ Yes | ✓ Yes | Pool-based |
| Software familiarity | Reapit, Jupix… | Varies | General only |
| Cover during absence | ✓ Included | Extra cost | Varies |
| Compliance knowledge | ✓ Deep | Depends on hire | ✗ None |
| Exit notice | 30 days | Statutory min | Varies |
Engagement Models
Choose your engagement
All models include a dedicated named VA, SLA guarantees, and 30-day exit notice.