Services
Inbox & Call Handling
Every message answered. Every call captured.
What You Get
Key benefits of Inbox & Calls
- Email triage and first-response within agreed SLA
- Call answering in your agency name
- Voicemail transcription and action logging
- Out-of-hours overflow option available
- CRM logging of every interaction
How It Works
Inbox & Calls features
Email management
Inbox zero maintained; only genuinely complex items escalated to your team.
Call handling
Live UK-based call answering under your agency's brand name.
Out-of-hours
Optional evening and weekend cover so urgent tenant calls are never lost.
CRM integration
Every call and email logged directly into your property management system.
Questions
Inbox & Calls FAQ
Your agency name — callers have no idea the service is outsourced unless you tell them.
Default SLA is 2 business hours for standard queries; 30 minutes for urgent/maintenance flags.