Virtual assistants for UK letting agencies & property management
A virtual assistant
built for UK lettings.
We handle referencing, compliance, accounts, maintenance and your inbox — so your team stays on the phones and in front of landlords.
Built for independent agents, multi-branch groups and build-to-rent operators. Extends your existing PM — no offshore hand-offs, no task.
What we take on
Your own virtual
assistant, on call.
Every task is handled by the same dedicated VA, working inside your systems and branded correspondence — not a call-centre rotation.
Getting started
Onboarding in four steps.
Most agencies hand over their first task within two weeks of a signed agreement.
Scope the handover
We map your workflows and agree exactly which tasks EPO will own from day one.
System access
Short-permission access to your PMS and inbox — no IT project required.
Shadow & sign-off
Your team runs the first cycle alongside ours — nothing goes live until you're satisfied.
Full handover
Weekly reporting, direct phone access, clear escalation for anything urgent.
Why agencies choose EPO
Support that reads like
your own employee.
Your branding, always
Emails, statements and documents go out under your agency's name. Nobody knows a task left the building.
A named team, not a queue
The same two or three people handle your account week to week, so context is never lost.
Scales with your book
Add or reduce coverage as your portfolio changes, without the cost of recruiting in-house.
Compliance first
We work to the rules
your licence depends on.
Every process is built around current UK lettings legislation and your client money protection obligations — not a generic admin checklist.
- Right to Rent checks completed to Home Office guidance
- Deposit protection lodged within statutory timeframes
- Gas Safety, EICR and EPC renewals tracked before expiry
- Client money handled per your CMP scheme's rules
- Data processed under UK GDPR, on a signed DPA
- Full audit trail on every task, visible to your team
Engagement
Support shaped around your portfolio.
Task-based
By the process
Fixed price per function type, such as referencing or compliance.
- One or two workflows handed over
- Fixed price per task type
- Weekly summary report
Dedicated virtual assistant
A named EPO VA covering the full admin function across your sites.
- Referencing, admin, accounts & compliance
- Agreed coverage hours, Mon–Sat
- Direct line to your account team
Multi-branch
Portfolio scale
Add or reduce coverage as your portfolio grows across branches.
- Standardised process across branches
- Consolidated portfolio reporting
- Dedicated account manager
Get in touch
Tell us about
your portfolio.
Send us a message and we'll suggest the best tasks to start with.
- hello@epoproperty.co.uk
- Phone
- 020 0000 0000
- Coverage
- Monday–Saturday, UK hours
- Working with
- Independent agents, multi-branch groups, build-to-rent
Let's see what's taking up your Fridays.
30-minute call · no obligation